Delivery Options & Charges

Delivery charges are per order:

An order can be delivered to one address only. If you require to send orders to multiple addresses you will need to place a separate order for each address.

UK delivery options (orders placed Monday to Friday excluding Bank Holidays).

Option 1 - Free Standard Delivery with any purchase (delivery for most standard orders within 2-5 working days).

Option 2 - Click & Collect – Collect from a local shop in partnership with UPS FREE

How it works: Choose from over 2700 local shops nationwide and collect your order at your convenience. (Please check your local stores opening hours before placing your order) Participating shops are part of the UPS Access Points™ network.

You will receive an email to tell you when your order is ready to collect.

Delivery Rules & Restrictions

We will deliver the goods in accordance with the delivery option selected by you during the order process.

UK Mainland Delivery

UK mainland orders received by 3pm, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.

Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.

Orders are processed and shipped on business days only (Monday through Friday, excluding bank holidays).

Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more delivery.

Smashbox does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:

a) exercise your right of cancellation; and
b) address any intended cancellation or complaints to the correct place of business.

Some orders require a signature upon delivery. If you are not there to receive your order, our delivery company may leave a telephone number or delivery card for you to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.

Delivery Addresses

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.

We are unable to process orders to a P.O Box address.

We are unable to offer delivery to British Forces Postal Office addresses.

International Orders

We're sorry Smashbox only delivers online orders to UK addresses (excluding the Channel Islands).